REFUND POLICY
Last updated: 28 September 2026. Please read this policy before making a purchase.
Thank you for shopping at Viking Simulator SriLanka, operated by TwinBuild Innovation. We sell digital products (in-game Coins, AI Conductor access, memberships and passes) that are delivered electronically to your game account. This policy explains when refunds are and are not available.
1. Nature of digital products
Because our products are digital and delivered instantly to the game account linked to your Player ID, they are generally non-refundable once they have been successfully delivered/credited to the correct account. Please double-check your Player ID and order before paying.
2. When you ARE eligible for a refund
We will issue a refund in cases such as:
a. Non-delivery — your payment was completed but the product was not credited to your account due to our error.
b. Duplicate/double charge — you were charged more than once for the same order.
c. Wrong amount charged — you were charged an amount different from the order total.
d. Order not delivered within a reasonable time and not resolved by our support team.
3. When refunds are NOT available
Refunds are not provided for:
a. Products already delivered/credited to the correct account.
b. Delivery to a wrong account because an incorrect Player ID was provided by you.
c. Change of mind after the product has been delivered.
d. Orders linked to fraud, chargeback abuse or a breach of our Terms & Conditions.
4. How to request a refund
Contact our support team within 7 days of your purchase with your order number, the Player ID used, and details of the issue. We will review and respond, and may request the payment reference or slip to verify.
5. Processing time
Approved refunds are issued to your original payment method. Card refunds via PayHere are typically processed within 7–14 business days; the time for the amount to appear depends on your bank or payment provider. Manual payment refunds (eZ Cash, mCash, bank) are made to the account you paid from.
6. Contact us
For any refund questions, contact us at info.vikingssl@gmail.com or through our Support Center.